At Evgrow Academy, we strive to deliver high-quality Digital Marketing, Website Development, Software Development, Mobile App Development, Branding, SEO, and related services.

This Refund Policy explains the terms and conditions applicable to refunds for services provided by Evgrow Academy.

1. Refund Policy

Refunds will only be considered where it is determined that Evgrow Academy has failed to deliver the agreed services due solely to reasons within our control.

Refunds may be considered in situations such as:

• Duplicate payment made by the Client.
• Payment processed due to a billing error.
• Evgrow Academy is unable to begin the agreed service after accepting payment for reasons solely attributable to the Company.

Refund requests must be submitted in writing to:

Each refund request will be reviewed individually. Approval of a refund is at the sole discretion of Evgrow Academy based on the facts, circumstances, and status of the service.

2. Non-Refundable Services

Refunds will not be provided for:

• Advance payments after service work has started.
• Completed or partially completed work.
• Website Design or Development services already delivered.
• Software or Mobile App Development work completed.
• Search Engine Optimization (SEO) services.
• Digital Marketing services.
• Google Ads Management.
• Meta (Facebook & Instagram) Ads Management.
• Paid advertising budgets.
• Social Media Marketing.
• Graphic Design.
• Logo Design.
• Video Editing.
• Content Writing.
• Consultation or Strategy Sessions.
• Website Maintenance.
• Emergency Support Services.

3. Third-Party Costs

The following third-party costs are strictly non-refundable:

• Domain Registration
• Domain Renewal
• Web Hosting
• SSL Certificates
• Premium Themes
• Premium Plugins
• Software Licenses
• API Subscription Charges
• Payment Gateway Fees
• Cloud Services
• Email Hosting
• SMS Services
• Advertising Spend on Google, Meta, LinkedIn, YouTube, or other platforms

These payments are made to third-party providers and may not be recoverable by Evgrow Academy.

4. Marketing & SEO Disclaimer

Digital Marketing and SEO involve numerous external factors beyond our control.

Accordingly, refunds shall not be issued solely due to:

• Lower-than-expected leads
• Lower sales
• Reduced website traffic
• Cost per lead (CPL)
• Return on Ad Spend (ROAS)
• Google ranking changes
• Meta or Google account restrictions
• Ad disapprovals
• Platform algorithm updates

Campaign performance depends on market conditions, competition, audience behaviour, budget allocation, creative quality, and third-party platform policies.

5. Client Delays

If a service or project is delayed because the Client fails to provide required content, approvals, credentials, or feedback, Evgrow Academy shall not be responsible for the delay, and such delays shall not qualify for a refund.

6. Force Majeure

Evgrow Academy shall not be liable for any delay, interruption, or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, internet outages, cyber attacks, government restrictions, war, pandemics, labour disputes, or failures of third-party service providers.

Such events shall not constitute grounds for a refund.

7. Changes to this Policy

Evgrow Academy reserves the right to modify or update this Refund Policy at any time without prior notice.

The latest version of this Policy will always be available on our Website.

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